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| Q1. |
What
is the Shipment mechanism ? How much time will it take
an order to be delivered ? |
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For orders shipped within India,
a Courier Service will deliver your order to your home
or office within 48 hours after shipment is made from
our warehouse
For orders shipped to the US , International Door to
Door Courier services ( Fedex/DHL) will deliver your
order to your home or office within six (6) business
days after shipment is made from our warehouse.
Most
orders (ordered from our Instock catalogue) are processed
within 2-3 working days (excluding weekends and holidays);
therefore, your order should arrive at your home or
office within 10 business days (excluding weekends and
holidays) of placing your order online. If there is
a problem with delivery of your order within this time,
you will be notified by e-mail.
Similar delivery Time lines hold for other countries.
For
orders placed from our ‘Complete Range’, We would advise
you check the availability and Delivery time for the
items required before you place the order. You can send
us a query by E-mail, and we will inform you of the
delivery period, as we might manufacture it afresh.
Reminder:
Courier Services do not deliver to PO Boxes, always
provide a street address for delivery.
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| Q
2. |
What
are the Shipping Costs ? |
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Shipping
and Handling - US and other Countries |
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Total Order Amount Base UPS Ground Shipping |
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| Total
Order Amount |
Shipping
Charges |
| $0.00
- $99.99 |
$20.00 |
| $100.00
- $199.99 |
$25.00
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| $200.00
- $499.99 |
$30.00 |
| $500.00
+ |
5.5%
of the value of the order |
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Get rates from DHL/ Fedex |
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Shipping
and Handling for India Orders is FREE |
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International
customers are responsible for any customs or duty fees
levied by their country. We have no control over these
charges and cannot predict where they will occur, as
policies vary greatly from nation to nation. If any
packages are returned back to Touchstone due to insufficient
or wrong address or unclaimed, customers are subject
to pay a 25% restocking fee on the merchandise. In the
event of a reshipment of the same order, customers will
be responsible to pay shipping charges for the reshipment.
To
ensure the quickest delivery on all International Orders,
please be sure to include the COMPLETE postal address
with the correct Postal Code and telephone number. We
cannot be responsible for shipping delays resulting
from incomplete address listings.
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| Q
3. |
How
long does the Gold Plating last ? Will it turn black ? |
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No.
It will not turn black. If plating is done properly
and the Gold plated item is also stored properly in
a moisture free atmosphere then the plating will last
for a long time. |
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| Q
4. |
What
is the percentage of Silver used in your jewellery ? |
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It
varies for different styles. The Sterling Silver Category
is 92.5% Silver , Kundan Jewellery Category is above
80% Silver , all Silver studded jewellery categories
are generally made in 60% silver. Certain categories
which are not specified as silver based have negligible
percentage of silver. However we can make all categories
of jewellery depicted in any percentage of silver up
to 93%, on special requests in wholesale orders only. |
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| Q
5. |
What
care should we take of the jewelry to enhance product
life? |
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With a little care the life of the plating can be enhanced
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Keep
the jewellery away from harmful chemicals such as
perfumes, hair dye etc. |
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While
dressing, all jewellery should be put on last and
taken off first. |
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If
the jewellery gets wet due to sweat, just wash gently
and wipe dry with a soft muslin cloth. |
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The
jewellery should be stored wrapped in cloth. It
should be stored absolutely dry. |
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| Q
6. |
Do
you exchange or replace any items purchased from you ? |
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SIMPLE
RETURN POLICY |
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Notwithstanding the above or any
other provision, we are under no obligation to accept
any returns or provide any replacements. We have sole
discretion in deciding whether or not to accept returns.
We're
dedicated at Touchstone to offering you the best quality
in our products and our service. We know that mistakes
are sometimes made, though, and we're here to help remedy
those problems.
If you've received a damaged item, please contact us
by email within 3 days of your receipt of the product.
It is important that you save all packing materials
as well as the item itself. When you reach us, we'll
give you instructions on how to proceed so that we may
replace the item as quickly as possible. It's very important
that you DO NOT send the item back to us until you have
spoken with one of our representatives; merchandise
without a RETURN FORM will not be accepted, and no credit
or replacement shall be given on such items.
If the item you received was not the item you ordered
please contact us by email within 3 days of your receipt
of the product. It is important that you save all packing
materials as well as the item itself.
When
you reach us, we'll give you instructions on how to
proceed so that we may replace the item as quickly as
possible. Once more, please DO NOT send the item back
to us until you have spoken with one of our representatives;
merchandise without a RETURN FORM will not be accepted,
and no credit or replacement shall be given on such
items.
Please be sure that all returns from a given order are
done at one time. Only one Return Form will EVER be
sent OR accepted for any one order, so please ensure
that all returns from that order are reported at once.
Any additional Return Forms received from a single order
shall not be accepted and may constitute fraud.
Only under those circumstances may we consider returns.
Here are some helpful guidelines: |
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Always
email us first if you have a problem. |
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Always
be sure to report your problem within 3 days of
receiving the item in question. |
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Never
send a returned item without the proper Return Form. |
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Always
report any and all problems associated with a single
order at the same time. |
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Be
as specific as possible when describing the problem
as all returned items are examined for defects.
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Any
costs above the original shipping cost are the responsibility
of the customer. |
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Refunds
or credits will not be given for products that have been
used or damaged by customer from misuse or neglect. |
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| Q
7. |
Do you or can you make the same designs in Gold Jewellery
? 10K, 14 K or 18K ? |
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Yes
we can take specific orders in gold upon complete advance
payment. We can make it in 10K , 14K as well as 18K.
In case of diamonds - we can supply any quality of diamonds
suitable to your budget. But in all gold orders - we
believe in personalized service - you will have to e-mail
us and ask us for specific quotes of the design you
are interested in. We also make custom-made designs
to your specific taste. |
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| Q
8. |
Can
you take our designs and produce them on order ? |
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Yes,
Send us the designs and we will give you the quotation.
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| Q
9. |
What about Design Secrecy ? |
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If
you send us a design we will make it only for you. However
for custom work or a single piece custom designed order
the charges are very different. We can even make “masters”
in silver so that you may do your own casting. |
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| Q10. |
Contact
point for wholesale and Trade enquiries ? |
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For
Trade Enquiries and Wholesale Rates please contact us
at the following Address – |
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Manoj
Gupta |
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Touchstone
Jem & Jewelry Pvt. Ltd.
F-106, Sector - 8, Noida 201301, U.P., India
Phone:
95-120-2424871/95-120-2424759/95-120-3091973 (From Delhi)
0120-2424871/0120-242 4759/0120-3091973 (From within India)
91-120-2424871/91-120-2424759/91-120-3091973 (From outside
India) |
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Cellular:
981-01-34240 |
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OR,
mail us at info@touchstone-india.com |
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| Q11. |
What
Exactly Does Touchstone manufacture ? What is Semi-Precious
Jewelry ? |
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What
is the difference between Semi- Precious Jewelry and Costume
Jewelry ? |
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Touchstone
manufactures what we call or define as Semi-Precious
Jewelry .
This
is basically Non-Gold jewelry studded with either Natural
Semi-precious or Synthetic Gemstones. The metal used
is non-lead based metals and is Silver based. We manufacture
our jewelry in Silver (Either 92.5 %, 60% or 30% Silver
with the rest being an alloy principally consisting
of Copper and other metals), Brass (70% Copper, 25%
Zinc, 5% Silver) or a combination of Silver and Brass.
What
is Costume Jewelry ? vs Semi-Precious Jewelry ?
In
India - what is called “Costume Jewellery” is: |
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Jewellery
made of base metal (no silver content) |
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The
stones "studded" in it - are actually
"glued" in the "setting spaces"
as opposed to "Studded or hand Set" (like
in Real jewellery) and also |
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The
"stones" themselves are very cheap - made
of either "glass or plastic" (maybe "swarowski"
which is nevertheless a kind of lead glass or plastic) |
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In costume jewelry
one uses low melting lead based metals - the manufacturing
in costume jewelry is by a very different method with
very different costing and is much cheaper to manufacture
and finish than the method that is used in manufacturing
our kind of Semiprecious Jewelry. Our kind of production
method is the same as that used in Gold Jewelry.
In Semi-Precious Jewelry
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We "Hand Set"
or "Stud or Set" every stone in our Jewelry
by hand in the same way as real gold jewelry. It is
not glued like in "Costume" Jewelry. Another
difference is that our stones are either natural gemstones
or expensive synthetic gemstones (as compared to costume
jewelry's glass or paste). The value of studding natural
or synthetic gemstones is "durability" or
the “polish” on the surface of a gemstone not getting
“dulled” by time or “scratches”. Because hardness of
all gemstones used in jewelry (except pearl) is above
the hardness of quartz (which is principally "sand"
or "dust" contained in the air around us)
- these stones do not loose their shine or polish as
fast as "stones" stuck in costume jewelry.
That is why it costs to "make" or “cut” and
"polish" every gemstone. The gemstones that
we stud our jewelry with are natural Garnets, Rubies,
Emeralds, Sapphires, Tourmalines, Amethysts, Citrines,
Onyxes like Green , Red, Blue etc , moonstones and a
variety of other stones. Where we have to represent
diamond, we use Synthetic Cubic Zirconia popularly known
as CZ or "American Diamond" in India. This
we use in two types of gemstone cuts i.e. full brilliant
cut as well as the ancient style of Indian Diamond cut
called "Polki" or sometimes even "Kundan"
style cutting. We sometimes use synthetic rubies and
other synthetics depending on the need and colors required.
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